Privacy policy
Redefine Women's Health
Last update: May 2026
1. Introduction
Redefine Women's Health (ABN 22 694 969 027) ('we', 'us', 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable AHPRA guidelines.
Our practice provides obstetric, gynaecological, general physician, psychology, physiotherapy, and acupuncture services. We are located at Suite 6C, Level 6, Fred McKay House, 42 Inland Drive, Tugun QLD.
By engaging our services or using our website (https://www.redefinewomenshealth.com.au), you consent to the collection and use of your information as described in this policy.
2. Information we collect
Redefine Women's Health may collect information from the following:
We may collect the following types of personal information:
We may collect the following types of personal information:
- Full name, date of birth, and contact details (address, phone, email)
- Medicare number and private health insurance details
- Emergency contact information
- Referral letters and correspondence from other healthcare providers
- Billing and payment information
As a healthcare provider, we collect sensitive health information including:
As a healthcare provider, we collect sensitive health information including:
- Medical history, current medications, and allergies
- Clinical notes, examination findings, and diagnoses
- Obstetric and gynaecological history
- Psychological assessment information
- Physiotherapy and musculoskeletal assessments
- Pathology results, imaging reports, and specialist correspondence
- Information relevant to your care as provided during consultations
When you visit our website, we may collect:
When you visit our website, we may collect:
- IP address and browser type
- Pages visited and time spent on our site
- Information submitted through our contact or booking forms
3. How we collect your information
We collect information:
- Directly from you during consultations, via forms, phone, or email
- Directly from you during consultations, via forms, phone, or email
- From referring practitioners, specialists, or other treating clinicians
- From pathology laboratories, imaging providers, and hospitals
- From Medicare and private health insurers
- Via our website contact and booking forms
- Where possible, we collect health information directly from you.
We will always tell you why we are collecting information and how it will be used.
We will always tell you why we are collecting information and how it will be used.
4. How we use your information
Your information is primarily used to provide you with safe, high-quality healthcare, including:
- Providing clinical assessments, diagnoses, and treatment
- Coordinating your care with other treating practitioners
- Arranging referrals, pathology, imaging, and specialist appointments
- Processing Medicare claims and health insurance billing
- Maintaining accurate clinical records
With your consent, or where permitted by law, we may use your information for:
With your consent, or where permitted by law, we may use your information for:
- Quality improvement and clinical audits
- Staff training and education (de-identified where possible)
- Responding to your enquiries and appointment requests
- Sending appointment reminders and relevant health communications
- We will not use your health information for marketing purposes without your explicit consent.
5. Disclosure of your information
We may disclose your personal and health information to:
- Other treating practitioners involved in your care (with your knowledge)
- Specialists, allied health providers, hospitals, and laboratories
- Medicare, DVA, and health insurance funds for billing purposes
- Legal and regulatory bodies where required by law
- Our practice management software and secure cloud storage providers
We will not sell, trade, or otherwise transfer your information to third parties for commercial purposes. Any third-party service providers we engage are contractually required to maintain confidentiality and comply with applicable privacy laws.
In an emergency, we may disclose information necessary to protect your life or the life of another person.
6. AHPRA Guidelines
All practitioners at Redefine Women's Health are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and comply with the relevant professional codes, guidelines, and advertising obligations set by their respective National Boards.
Our website and communications comply with AHPRA's Guidelines for Advertising a Regulated Health Service.
We do not make testimonial-based claims or guarantees regarding treatment outcomes.
We do not make testimonial-based claims or guarantees regarding treatment outcomes.
7. Storage and security of your information
Your health records are stored securely in our practice management system. We implement reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure.
Clinical records are retained in accordance with Queensland Health records legislation and relevant professional standards (minimum 7 years for adults; until age 25 for patients who were minors at the time of treatment).
Our website uses SSL encryption. However, no internet transmission is completely secure, and we cannot guarantee absolute security of information transmitted via our website.
8. Access and correction
You have the right to request access to your personal and health information held by us, and to request corrections if you believe information is inaccurate, incomplete, or out of date.
To make a request, please contact us at:
Email: admin@redefinewh.com.au
Phone: (07) 5690 2777
Post: Suite 6C, Level 6, Fred McKay House, 42 Inland Drive, Tugun QLD
We will respond to your request within 30 days. In some circumstances, we may be unable to provide access (for example, where disclosure may be harmful to you or a third party). We will explain any refusal in writing.
A reasonable fee may apply for the retrieval and provision of records.
9. Complaints
If you believe we have breached your privacy, we encourage you to contact us first so we can attempt to resolve your concern:
Email: admin@redefinewh.com.au
Phone: (07) 5690 2777
If you are not satisfied with our response, you may lodge a complaint with:
The Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au | 1300 363 992
AHPRA: www.ahpra.gov.au | 1300 419 495 (for complaints regarding practitioner conduct)
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website. Your continued use of our services following any changes constitutes your acceptance of the updated policy.
11. Contact us
For any privacy-related enquiries, please contact:
Redefine Women's Health
Suite 6C, Level 6, Fred McKay House, 42 Inland Drive, Tugun, 4224, QLD
Phone: (07) 5690 2777
Email: admin@redefinewh.com.au
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