Terms of Service
Redefine Women's Health
Last update: May 2026
1. About these terms
These Terms of Service govern your use of the Redefine Women's Health website (https://www.redefinewomenshealth.com.au) and the clinical services provided by our practice. By accessing our website or attending our practice, you agree to these terms.
Redefine Women's Health operates as a multidisciplinary women's health practice offering obstetric, gynaecological, general physician, psychology, physiotherapy and acupuncture services. All practitioners are registered with AHPRA and their respective National Boards.
2. Clincial services
The information provided on our website is for general informational purposes only and does not constitute medical advice. It is not a substitute for professional clinical assessment, diagnosis, or treatment.
Clinical services are provided by qualified, AHPRA-registered practitioners. Treatment recommendations are made on an individual basis following thorough clinical assessment.
Appointments are required for all clinical consultations.
We request that you:
Appointments are required for all clinical consultations.
We request that you:
- Arrive on time for your scheduled appointment
- Provide at least 48 hours notice if you need to cancel or reschedule
- Bring your Medicare card, referral letter (if applicable), and relevant medical records
- Disclose all relevant medical history, medications, and lifestyle factors to your practitioner
We understand that circumstances change. However, late cancellations and missed appointments affect our ability to care for other patients. A cancellation fee may apply for appointments cancelled with less than 48 hours notice or for appointments where you do not attend without notice.
We understand that circumstances change. However, late cancellations and missed appointments affect our ability to care for other patients. A cancellation fee may apply for appointments cancelled with less than 48 hours notice or for appointments where you do not attend without notice.
3. Fees and billing
Consultation fees
Our practice fees are available upon request and will be discussed with you prior to or at your appointment. Fees may vary depending on the type and length of consultation, the practitioner seen, and any procedures performed.
Medicare and Private Health Insurance
Where applicable, Medicare rebates may apply to services provided by eligible practitioners. Private health insurance rebates may apply for services provided by our allied health practitioners. We recommend confirming your entitlements with Medicare and your insurer prior to your appointment.
Our practice fees are available upon request and will be discussed with you prior to or at your appointment. Fees may vary depending on the type and length of consultation, the practitioner seen, and any procedures performed.
Medicare and Private Health Insurance
Where applicable, Medicare rebates may apply to services provided by eligible practitioners. Private health insurance rebates may apply for services provided by our allied health practitioners. We recommend confirming your entitlements with Medicare and your insurer prior to your appointment.
Patients are responsible for any gap payments or fees not covered by Medicare or private health insurance.
Payment
Payment is due at the time of consultation unless alternative arrangements have been made in advance. We accept payment by EFTPOS or credit card. We are not responsible for delays in Medicare or insurance rebate processing.
Payment
Payment is due at the time of consultation unless alternative arrangements have been made in advance. We accept payment by EFTPOS or credit card. We are not responsible for delays in Medicare or insurance rebate processing.
4. Website Use
Accuracy of information
We endeavour to ensure that information on our website is accurate and up to date. However, we make no warranty regarding the completeness, accuracy, or currency of website content. Website content may change without notice.
No medical advice
Content on this website does not constitute medical advice and should not be used as a basis for clinical decision-making. Always consult a qualified healthcare professional for advice specific to your situation.
External Links
Our website may contain links to third-party websites. We do not endorse or take responsibility for the content, privacy practices, or accuracy of external sites.
We endeavour to ensure that information on our website is accurate and up to date. However, we make no warranty regarding the completeness, accuracy, or currency of website content. Website content may change without notice.
No medical advice
Content on this website does not constitute medical advice and should not be used as a basis for clinical decision-making. Always consult a qualified healthcare professional for advice specific to your situation.
External Links
Our website may contain links to third-party websites. We do not endorse or take responsibility for the content, privacy practices, or accuracy of external sites.
Intellectual Property
All content on this website, including text, images, logos, and branding, is the property of Redefine Women's Health or its content providers and is protected by Australian copyright law. You may not reproduce, distribute, or use our content without prior written permission.
5. AHPRA Advertising Compliance
All content on our website complies with AHPRA's Guidelines for Advertising a Regulated Health Service.
We do not:
We do not:
- Use testimonials or patient reviews to promote our services
- Make claims that cannot be substantiated
- Use before-and-after images in a misleading manner
- Offer discounts or inducements that may unduly influence patients
If you have concerns about the accuracy of any information on our website, please contact us at admin@redefinewh.com.au.
6. Limitation of Liability
To the extent permitted by law, Redefine Women's Health excludes all liability for any loss or damage (including indirect, consequential, or economic loss) arising from:
- Your use of, or reliance on, information on our website
- Any interruption, suspension, or termination of our website
- Unauthorised access to or alteration of your data
Nothing in these terms excludes, restricts, or modifies rights you may have under the Australian Consumer Law or other applicable legislation that cannot be excluded.
7. Patient rights and responsibilities
Your Rights
As a patient of Redefine Women's Health, you have the right to:
As a patient of Redefine Women's Health, you have the right to:
- Be treated with respect, dignity, and cultural sensitivity
- Receive clear information about your diagnosis, treatment options, and costs
- Make informed decisions about your care, including the right to refuse treatment
- Access your health records in accordance with our Privacy Policy
- Seek a second opinion
- Have your privacy and confidentiality maintained
Your Responsibilities
As a patient, we ask that you:
Your Responsibilities
As a patient, we ask that you:
- Provide accurate and complete information about your health and history
- Follow agreed treatment plans or discuss concerns with your practitioner
- Treat our staff and other patients with respect
- Attend scheduled appointments or provide timely notice of cancellation
- Advise us of any changes to your contact or health insurance details
8. Feedback and complaints
We welcome feedback and take complaints seriously. If you have concerns about the care or service you have received, please contact us:
Email: admin@redefinewh.com.au
Phone: (07) 5690 2777
If you are not satisfied with our response, you may contact:
AHPRA: www.ahpra.gov.au | 1300 419 495
Queensland Health: www.health.qld.gov.au
Health Ombudsman Queensland: www.oho.qld.gov.au | 133 646
9. Changes to these terms
We reserve the right to update these Terms of Service at any time. The current version will be published on our website. Continued use of our services following any changes constitutes acceptance of the updated terms.
10. Governing Law
These terms are governed by the laws of Queensland, Australia. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Queensland.
11. Contact us
For any queries relating to these Terms of Service:
Redefine Women's Health
Suite 6C, Level 6, Fred McKay House, 42 Inland Drive, Tugun, 4224, QLD
Phone: (07) 5690 2777
Email: admin@redefinewh.com.au
Website: www.redefinewomenshealth.com.au
Website: www.redefinewomenshealth.com.au
Follow along @redefinewomenshealth